N73 and Nokia PC Suite

[ddlbgr]

G'day, I have just had my work provided N73 returned after having to send it back after 4 days use, when the camera shut down (known issue)..... but now I want to use some of my tunes for the ring tone, no matter what I do I get a crash in Win XP. Is this common, is it my PC, is it me....

Any others out there seeing the same thing would make me feel warm and fuzzy, if not, it means I need the BIG REBOOT on my PC.'

Rgds

DDl

[Jose_R.A.M]

Welcome to the forum, ddlbgr.

Have you installed PC suite for a previous nokia phone?

In my experience, installing PC suite with previous version already installed is what causes problems with that connectivity software.

Try uninstalling/deleting everything pc suite related from all your drives and try again. That's how it worked for me (also tested by fresh installing on an identical system and pc suite functions flawlessly)

good luck with that.

[ddlbgr]

Jose, yes, have previously had PC Suite for other Nokia phones, as well as had a later download installed from Nokia site. Went back to the CD provided, though same problem. Currently uninstalling everything with Nokia associated, registry clean etc. Will try again and let you know.

Rgds.
DDl

[difenbaker]

ummm... is your WinXP up to date? (does it have sp1 or sp2?)

cheers!

[hotzigetty]

btw any idea why my old pc suites arent uninstalling??

[Jose_R.A.M]

Might be best to search for pcsuite files and delete everything.

Uninstallation problems: might be best to try this out:
http://europe.nokia.com/A4144912
or
http://www.nokia-asia.com/nokia/0,8764,85459,00.html

Another user's reply from Nokia about a similar problem.

With regard to your query about being unable to reinstall PC Suite, please follow these instructions to ensure that PC Suite is completely removed from your PC. Please read this email carefully before proceeding and do not delete any files other than those noted below.

1)Before deleting any files manually, you should ensure that you have removed the PC Suite using Add/Remove Programs within the Control Panel.

2)You should now kill the following processes within the processes tab of Task Manager.
· DATALA~1.EXE( or DataLayer.exe);
· SERVIC~1.EXE (or ServiceLayer.exe)
· MPAPI3S.EXE
· PCSYNC2.EXE

Note: To open Task Manager, right-click on the task bar and select Task Manager.

3)Open Windows Explorer and delete the following folders if present:

i) C:\program files\common files\nokia
ii) C:\program files\nokia\nokia pc suite

4)Additionally, if your PC runs NT, Windows 2000 or Windows XP you should delete c:\documents and settings\\phone browser.
If your PC runs an older operating system you should delete c:\my documents\phone browser.
5)If you receive any messages relating to files being in use please take a note of the filenames and see Note 1 below before continuing.
6)Next, download and run Nokia Register Clean 3 – you will find details on the attached file.
7)Now reboot your PC – PC Suite should be completely removed.

In the event that PC Suite has not been removed, please empty your temp directory. This can be done by going to c:\windows\temp for Windows XP and c:\winnt\temp for Windows 2000. You can select all the files in here by holding down CTRL + A. The files can then be deleted by holding down shift then delete. Once the temp directory has been emptied reboot your PC, you should be able to install the latest version of PC Suite.

Note 1:
Where files cannot be deleted because they are in use follow these instructions to remove them individually before proceeding to step 5:

1)Open the folder that contains the files and delete all files that can be deleted.
2)Rename each file that remains by right-clicking on it and selecting Rename from the menu.
3)Empty the recycle bin and restart the PC.
When the PC has been restarted you should be able to delete the remaining files.

Note 2
If you find that these steps have not removed Nokia PC Suite it is possible that your registry has become corrupted in some way. This can be easily resolved using the Windows Installer Cleanup Utility available from Microsoft. If you wish to use this utility please visit: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301. Please note that Nokia does not make this application and we are referring you to this site as it would appear that the problem is no longer with Nokia PC Suite but with the installation of Windows you are currently using.

Please don't hesitate to contact us again if you have any further questions.

Yours sincerely,

Nokia Service Professional
UK & Ireland Team
Nokia Helpline

[urwurst_nytmayr]

I have used the pc suite installed with my 6630, now with n73, didn't changed anything. I could do all the same things as before. As well as I also had the same kind of bugs I encountered before :D. I could also plug the 6630, then n73 afterwards. I haven't tried both yet.

I'm just using windows XP SP2 and pc suite version 6.81, release 21. The current is 6.82 rel 22 I think. You should always get the latest version of PC suite from nokia website.