razr's pulled out

[difenbaker]

Razrs Pulled For Connectivity Glitches. No Blood Spilt. Sorry.
Fri 10 mar 2006

http://www.consumerist.com/consumer/images/therazr.jpg

Everyone’s all about the Razr’s “cutting edge” HAR HAR HAR super-thin construction but it looks like they might’ve left something out in the design, as glitches are causing phonecalls to drop.

Motorala says the problem only affects a small number of phones but Cingular and T-Mobile have pulled the units from their shelves as of Thursday.

“In the problem Razrs, a component was misreading the phone as closed when it was flipped open, cutting off calls.”

“The glitch does not affect Razrs sold through Verizon Wireless, because Verizon uses a different [ie slightly less sucky] wireless technology than Cingular and T-Mobile.”

http://www.consumerist.com/consumer/razr/razrs-pulled-for-connectivity-glitches-no-blood-spilt-sorry-159676.php

[difenbaker]

from phonescoop:

Possible Defect Has Stores Waiting For New Shipment of RAZRs
Yesterday, 6:05 PM source: Motorola

Motorola has begun working with carriers to replace defective GSM RAZRs received by carriers in the month February. There was an issue with a component in some of handsets shipped last month which can cause them to randomly drop calls and reboot. Carriers that received the affected phones have been notified. Phone Scoop has received reports that many Cingular and T-Mobile stores have pulled their stock and suspended sales of all RAZRs. Alan Buddendeck, Motorola's Global Director of Public Relations, today said that Motorola has fixed the problem and will have RAZRs back on store shelves "in a matter of days."

[carcomptoy]

“The glitch does not affect Razrs sold through Verizon Wireless, because Verizon uses a different [ie slightly less sucky] wireless technology than Cingular and T-Mobile.”LESS SUCKY??? Yeah...um CDMA sucks:p

[Jacob_Stevenson]

I have to say, I never saw the appeal on the Razr. It does look good, but the s/w is very bad.

[carcomptoy]

Solely the RAZR? Or Motorola in general:p

[brad]

LESS SUCKY??? Yeah...um CDMA sucks:p
That is a very subjective thing. On a technology base, CDMA is superior to GSM.

[difenbaker]

Mobile operators halt sale of Razr phones
By Marguerite Reardon
Staff Writer, CNET News.com
Published: March 10, 2006, 2:12 PM PST

Cingular Wireless and T-Mobile temporarily stopped selling Motorola's popular, ultra-thin Razr phone this week, because of a defect that causes calls to be disconnected.

Motorola said a "limited number" of the phones shipped to the U.S. market were affected by the glitch. The Razr is one of Motorola's most popular phones.

"Motorola and its customers are addressing an issue affecting a very limited number of Razr handsets sold for GSM (Global System for Mobile Communications) networks over the last four weeks," Alan Buddendeck, a spokesman for Motorola, said in an e-mail. "Motorola and its customers have taken steps to ensure an easy exchange process for consumers."

T-Mobile stopped selling the Razr late Wednesday after Motorola told it about the problem, said Peter Dobrow, a T-Mobile spokesman. Cingular stopped selling it in stores earlier in the week, said Mark Siegel, a Cingular spokesman.

A faulty component in the sleek, thin phones caused the calls to disconnect and the phones to reboot.

"We pulled all Razr units from retail, since it was not immediately known which devices had the defective component," Dobrow said. "Motorola is currently working with us to identify the affected units.

Motorola said that phones that were affected were shipped on Feb. 1, and that new phones without the glitch have already begun shipping. It expects normal availability of the handsets by next week, Buddendeck said. T-Mobile expects to begin reselling the phones early next week, according to Dobrow.

Customers with affected handsets may contact their carrier for an exchange. The problem affects only GSM phones. GSM is a cellular phone technology standard in Europe that is also used by Cingular and T-Mobile in the United States. Razr phones on the Verizon Wireless network were not affected, because Verizon uses a different technology.


cheers!

[Serifan]

LESS SUCKY??? Yeah...um CDMA sucks
...and you base this on what?

[carcomptoy]

That is a very subjective thing. On a technology base, CDMA is superior to GSM....and you base this on what?LOL I was just kidding...I thought you guys might get a laugh out of it since you know my territorialness with GSM and such. But yeah I've been explained to before about the call quality superiority of CDMA to GSM...but its limited nature still turns me off:cool:

[Serifan]

but its limited nature still turns me off
...and what limits are those?

[manav]

Please dont say that even after all those problems I love my razr, totally ignoring the fact that I got a new unlocked one for 50$ at the docks.

[carcomptoy]

...and what limits are those?
Well, like here in the US, numerous. Verizon's plastered their own OS onto all of their phones, and while you can get an unlocked CDMA handset to use on their network, they cost a fortune and aren't really worth the effort. Plus the fact that since the CDMA that's in use here doesn't use RUIM cards, there's no simple and easy way to switch handsets. Furthermore, Sprint doesn't even allow any other handsets but the ones they offer, and Verizon has to be stupid and choose their BREW software over everyone else's JAVA. Plus, going back to the handsets, because CDMA isn't as widespread as GSM, the handsets aren't anything enticing in comparison to GSM ones...much less is there an S60 CDMA device out (the 6638 is an S60 CDMA device, but it was never released)...

Can you please stop treating me like I don't know what I'm talking/thinking about...I hardly need any more condescension:rolleyes:

[Serifan]

Can you please stop treating me like I don't know what I'm talking/thinking about...
It's not that you don't know what you're talking about, it’s the way you phrase things. You said, and I quote (again) that, "its limited nature turns me off," as if those limits are inherent to the technology. Carriers place those limits. You might not like the way that Verizon utilizes the technology, but the technology itself is not limited per se, but rather that the carriers place those limits on it. As to the handsets, the CDMA handsets in Korea are just as good as any GSM phone, some even better. Samsung has a 10MP camera, with all sorts of technology to booth, and it is purely CDMA. Again, the technology isn't limited per se, but rather the companies that use it limit it. If someone who was not tech savvy, as yourself, were to read your posts here, they would walk away with the impression that GSM is inherently a better technology than CDMA. Certainly that is far from the truth. Both technologies have their advantages and disadvantages, which is why UMTS uses CDMA air interface, because the air interface is superior. Anyway, my point is not to undermine your statements, just to bring clarity. VZW is a partly fascist company in the way the use CDMA, so I agree with you on all points relating to how they utilize the technology, but that is VZW, not the technology.

[carcomptoy]

Point taken...but for all intensive purposes, then, I'm referring to CDMA here in the U.S. (specifically Verizon since that's what's being compared in the article), which in hindsight I suppose I should have clarified. Yes the limited-ness is mostly due to the carriers, but CDMA outside of the nirvanas of South Korea and Japan do not use some form of SIM/RUIM cards, and thus are limited in the sense that handset exchange is more involved.

In any case, it just dawned on me...what about the millions of other RAZRs sold elsewhere in the world. Was the U.S. fortunate enough to be the ONLY country to receive defective handsets?? Cause all we've been hearing is Cingular and T-Mobile taking them off shelves, but what about in Eurasia and Australia??

[Serifan]

In any case, it just dawned on me...what about the millions of other RAZRs sold elsewhere in the world. Was the U.S. fortunate enough to be the ONLY country to receive defective handsets?? Cause all we've been hearing is Cingular and T-Mobile taking them off shelves, but what about in Eurasia and Australia??
Now that's a very good point.

[difenbaker]

Motorola CEO says Razr technical glitch solved
Wed Mar 15, 8:20 AM ET

BEIJING (Reuters) - Motorola Inc. (NYSE:MOT - news), the world's second-largest mobile phone maker, said on Wednesday it had solved a technical glitch in its hot-selling Razr cell phone that had stopped shipments for three to four days.

"We caught it and fixed it," Chief Executive Edward Zander told reporters. "There were three or four days where we stopped shipments and went in and fixed it."

The problem came from a second-source firm that had only recently started to supply Motorola with components for the ultra slim Razr, he said.

Zander said the problem was in phones shipped to just two carriers in the United States -- Cingular Wireless and T-Mobile USA -- and most of the problem phones had been caught in the inventory of those two firms.

"There will be no material impact. We will meet our demand from customers," he said.

http://news.yahoo.com/s/nm/20060315/tc_nm/china_motorola_dc;_ylt=AhPmXtzEuwNjWqSJhGg8vbD67rE F;_ylu=X3oDMTBjMHVqMTQ4BHNlYwN5bnN1YmNhdA--


cheers!

[carcomptoy]

I love how they tell us what it was specifically!:cool:

[Serifan]

I love how they describe this as a glitch and place all the blame on another company. Great spin, Moto...:rolleyes:

[carcomptoy]

Because...there is ABSOLUTELY NOTHING wrong with their PERFECT RAZR:rolleyes: